Privacy Policy

Eastern NC Home Care Match ("we", "us", "our") is a neutral care-matching and lead-referral platform serving Eastern North Carolina. This Privacy Policy explains what we collect, how we use it, and how we share it with the local providers who may be able to help your family.

Information we collect

When you submit a request, we collect contact details (name, phone, email), information about the person who needs care (relationship, age range, care needs, location), timing and payment preferences, and any notes you add. We also automatically collect basic technical information like IP address, device type, referring URL, and UTM parameters for analytics and fraud prevention.

How we use it

We use your information to follow up on your request, to match you with one or a small number of local providers, to improve our service, and to comply with applicable laws. We do not sell your information to dozens of agencies.

How we share it

We share your request with local providers who may be a fit. We may share aggregated, de-identified analytics with service providers we use to run this website. We will not share your information with unrelated third parties for their own marketing.

TCPA and contact consent

By submitting our form you consent to be contacted by Eastern NC Home Care Match and matched providers by phone, text, or email about your request. Standard message and data rates may apply. You can opt out at any time by replying STOP to a text or by contacting us.

Your choices

You can request that we update or delete the information you submitted by emailing us. We will respond within a reasonable time.

Children

This service is not directed to children under 18.

Changes

We may update this policy from time to time. Updates will be posted on this page with a new effective date.